Waterloo Transmissions

Niyah Heller 3 months ago

I drop my truck off for a week. They wanted to charge me $5,000 for a transmission rebuild so I decided not to have them do the work to my truck. So when I went to go pick it up today find out that my brakes are worse than what they was when I dropped them off and I have no brake fluid in my truck now even though I remember putting in brake fluid before I dropped it off.

Jay Malcolm 4 months ago

I have had Waterloo (in Dover) and now in Akron work on a few of my cars. Each time the were knowledgeable and honest. The Acura dealer told me I needed to replace my transmission but I had the car towed here and James said the owner personally inspected it and diagnosed it as an engine misfire and in need of a tune up. They did that and the car is running very well since. Thank you!

Melanie Hawker 6 months ago

I was able to use their financial plan through SNAP to pay for the part that needed replaced, which was super helpful. The only complaint I have is that the communication could be improved. I was told more than once that they'd give me a call but I never heard from them. I had to reach out to them a few times to get an update on the car. I have two jobs so I was a bit anxious to get my car back. I understand they're a busy shop, but a simple text or call back real quick to let me know what was going on would've been appreciated. Everyone I talked to was friendly and professional, so that was helpful. I appreciated the explanation of what was wrong with my car when they were finally able to fix it.

James 7 months ago

My car started getting very hard to shift between gears. I finally set up an appointment at the Akron location when it began having issues actually showing what gear it was in. I'd go to start it and it would show park on the dash, but wouldn't crank at all and I'd have to shift to reverse then back to park to get it started. Within 2 business days, Waterloo transmission had it diagnosed as the transmission range sensor causing all of the issues. They had the part ordered and replaced it. I was amazed at how smooth and simple it is to move the shifter now. I'm going to need to train my body to be more gentle when putting it into different gears because I just about ripped the shifter off putting it into park when i got home. Apparently I was way more accustomed to the difficult shifting for longer than I thought. If I ever need transmission service in the future, Waterloo Transmission is my new go-to shop!

B W 7 months ago

I would AVOID this place like the plague! Pure bait and switch tactics. I was told they would charge me $88.87 to put my car on the rack and diagnose the transmission problems I was having. After the inspection, they said I needed a new transmission which was going to be over $6800. When I pressed them for a rebuilt option they offer one for almost $6300. I arranged to have my car towed to a different shop and they then charged me $194, instead of $89 for the inspection/diagnostics. I had the transmission repaired by a more honest and more knowledgeable transmission shop in North Canton for $450! Even if the transmission was actually in need of a rebuild, I could have gotten that done for less than $4000 with a better warranty. Do yourself a favor, find a better, more honest shop.